Refund Policy

1. Summary

• Subscriptions: cancel anytime. Cancellation stops future charges. The current billing period is not prorated.
• Beat sales: digital sales are final once files or download links are delivered.
• Exceptions: duplicate charges, files that cannot be delivered or opened, and billing errors qualify for review.
• How to request: email hello@proleja.com within 14 days of the charge with your order details.

2. Subscriptions

Starter is free. Creator is $15 per month. You can cancel from billing settings in two clicks and keep paid features until the end of the billing period. We do not provide partial month refunds after cancellation, and we do not charge cancellation fees. If you cancel and return later, your store content remains available subject to our retention schedule.

3. Beat sales are final after delivery

Beats are digital goods delivered instantly with a license document. Once download links or files are issued, the sale is final. This is standard for digital music because files cannot be returned. Each producer store sets its own license terms, prices and upgrade rules, and each sale is a direct license between the producer and the buyer.

Before you buy, please check the following on the checkout page:

• License tier, price and currency.
• File formats included, such as MP3, WAV or stems.
• Usage rights, stream limits and distribution terms.

4. Cases we will review

Contact us within 14 days if any of the following happened:

• You were charged twice for the same order or subscription period.
• You paid but never received working download links or files.
• The files you received are corrupt and cannot be fixed by re delivery.
• You were charged after a documented cancellation took effect.

If approved, subscription refunds go to the original payment method through PayPal. Beat sale refunds, when approved, are issued by the producer through PayPal, or by Proleja where Proleja handled the charge. PayPal transaction fees are non refundable where PayPal does not return them.

5. Cases we do not refund

• Change of mind after files were delivered.
• Purchase of the wrong license tier when the correct files were delivered.
• Creative preference issues, such as mix taste or arrangement style.
• Buyer violation of the license terms, including unauthorized distribution.
• Partial subscription periods after cancellation.

6. How to request a refund

Email hello@proleja.com with all of the following:

• Order email address and date of purchase.
• Store name, beat title and license tier.
• PayPal transaction ID and amount charged.
• A short description of the issue and any error messages or screenshots.

We acknowledge requests within two business days and aim to resolve them within five business days. For file issues, we may first offer re delivery or a fixed file, which is often faster than a refund.

7. Chargebacks

If you file a chargeback, please tell us at the same time so we can pause delivery and review the order. Chargebacks filed for delivered digital goods without prior contact slow resolution and may lead to suspension of buyer download access while the claim is reviewed.

8. Producer responsibilities

Producers must honor the license terms shown at checkout, keep files available for the stated delivery period and respond to buyer file issues promptly. Producers must not promise refunds in their store terms and then refuse all support. Repeated failure to deliver files may lead to store suspension.

9. Contact

Refund help: hello@proleja.com. Related pages: Terms of Service and Privacy Notice.